Returns & Exchanges

At Lilac, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused furniture and decor items. If a product doesn't perfectly fit your space, our streamlined return process ensures a stress-free resolution.

1

Initiate Your Request

Log into your Lilac account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware, assembly instructions, and protective wraps are included to prevent damage during transit.

3

Drop Off or Schedule

Affix the return label to your box and drop it off at any authorized carrier location, or schedule a home pickup for larger furniture pieces through our portal.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing