Frequently Asked Questions

Everything you need to know about bringing Lilac into your home.

What is the typical shipping timeframe for furniture?

Most in-stock furniture items are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer white-glove delivery services?

Yes, we offer premium white-glove delivery for large furniture pieces, which includes room-of-choice placement, assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your textiles and bedding sustainably sourced?

At Lilac, we prioritize quality and ethics. Our linens and cotton collections are OEKO-TEX certified, ensuring they are free from harmful chemicals and sustainably produced.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you style your home now and pay later.